Frequently Asked Questions

The Build Sound Minds Derby and Derbyshire Service isn't a crisis support service.

If you need urgent support for:
- children living in Derbyshire telephone 'Starting Point' (during office hours)
on 01629 533190 who will transfer your call to you local area office
or your involved worker or 'Call Derbyshire' on 01629 532600 (out of office hours)

- for children living in Derby City telephone the Initial Response Team (during office hours)
on 01332 641172 or 'Care Line' (out of office hours) on 01332 956606.

They provide an emergency out-of-hours countywide social care support between 5pm and 9am Monday to Friday and 24 hours per day during weekends and bank holidays.

This service is available for the public and agencies to access a range of social care staff for adults or children in need of social care. If you use these numbers in an emergency, there is also the option to speak to an out-of-hours worker.

The support is confidential between the child / young person and worker.

At the beginning of support this is explained in detail and discussed to ensure everyone is clear.

If there are safeguarding concerns then we would need to speak to other agencies and this will always be explained to the child / young person. Where possible we will talk to the parent/carer/family beforehand.

The Build Sound Minds Derby and Derbyshire service works with children and young people from Birth to their Eighteenth birthday.

The Build Sound Minds Derby and Derbyshire service is commissioned by Derbyshire and Derby City Clinical Commissioning Group. We can therefore accept referrals for any children or young people who are registered with a GP Surgery in the Derbyshire and Derby City CCG area. Unfortunately this means that children or young people who live in Derbyshire but who are registered with a GP outside of the Derbyshire and Derby City CCG area (including the Glossop area), are not eligible for support from this service.

We can only work with children/ young people without parental consent if they are over 16 years of age.

More information about the different types of support offered can be found here.

Typically support will consist of six to eight interventions.

Yes, we do have a waiting list.

We should be in touch within five working days of receiving the referral to give you more information about the support we feel is most appropriate. We will also provide details of our current waiting times.

No, our service is commissioned by Derbyshire and Derby City Clinical Commissioning Group, there is therefore no charge to children/families accessing the service.

No, Build Sound Minds is not a counselling service we offer therapeutic support and interventions.

Our service is available to children and young people from birth to their eighteenth birthday who are registered with a Derbyshire and Derby City CCG GP Surgery.

Click here for more information on our referral criteria and here for information about children and young people who would be unable to work with.

Please contact us if you want a copy of our Privacy Notice.

We always endeavour to provide the best possible service to children, young people and their families, however if you are unhappy about the service that you have received please do get in touch and let us know. We will use our complaints procedure to resolve the issue in a confidential, fair and efficient way.

In the first instance we recommend that you speak to your allocated worker either in person or by phone as they are usually best placed to help resolve the issue quickly; you can also request to speak to one of our Cluster Coordinators.

For full details of our complaints procedure see our Tell Us Leaflet.

We are continually thinking about how we can improve. We would appreciate your feedback on how you have found the service that has been offered, and the impact it has made to your family.

Please speak to your allocated worker or email us at [email protected]